Notification of Changes
Medical Weight Loss Clinic's website may include links to third party websites. These sites are governed by their own privacy statements, and Medical Weight Loss Clinic is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.
B. Information We Collect
Medical Weight Loss Clinic collects and stores the information you submit on Medical Weight Loss Clinic’s website, and information we receive through our interactions with you.
To schedule a consultation with Medical Weight Loss Clinic, you must provide your name, phone number, and email address.
Website Traffic Information
Because of the way that World Wide Web communication standards work, when you arrive at or leave Medical Weight Loss Clinic's Web site, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on Medical Weight Loss Clinic's site, the type of browser you use and the times you access our website. We use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with Medical Weight Loss Clinic. Medical Weight Loss Clinic does not track the websites that you visit before or after you leave Medical Weight Loss Clinic's website.
Our Use of “Cookies”
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Medical Weight Loss Clinic to you. We retain these records in order to measure and improve our customer service. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
Medical Weight Loss Clinic uses the information collected about you in order 1) to provide our services, 2) to provide customer service, 3) to determine your eligibility to use our services and products, and 4) to improve our products and services.
Disclosure to Third Parties or Other Medical Weight Loss Clinic® Patients
Medical Weight Loss Clinic will not sell or rent any of your personally identifiable information to third parties. Medical Weight Loss Clinic will not share any of your personally identifiable information with third parties except in the limited circumstances described below, and with your express permission.
1. Patients of Medical Weight Loss Clinic who have proven successful on their weight loss program may be invited to partake in our Testimonial Program. Patients that participate in our Testimonial Program are not compensated for their involvement. Testimonials include a before and after picture, name, total weight loss and a personal statement. Testimonials are distributed to print media and electronic media, including internet, television and radio.
2. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity.
3. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
4. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
5. We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in a specific region. However, this aggregated information is not tied to personally identifiable information.
Our Contacts with Medical Weight Loss Clinic® Patients
We communicate with patients on a regular basis via email to provide requested services, and we also communicate by phone to service patients and resolve customer complaints. We use your email address to confirm your Medical Weight Loss Clinic appointments, to send information about important changes to our products and services, and to send notices and other disclosures required by law.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
D. Information Security
Medical Weight Loss Clinic is committed to handling your customer information with high standards of information security. Your personal health information is stored in encrypted form on computers. Medical Weight Loss Clinic restricts access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. Medical Weight Loss Clinic maintains physical, electronic and procedural safeguards to guard your nonpublic personal information. We test our security systems regularly.
E. Contacting Us
If you have any questions or concerns about these privacy policies, Medical Weight Loss Clinic's® information practices, or your dealings with Medical Weight Loss Clinic®, please contact us via email at firstname.lastname@example.org, or call us at 1-800-GET-SLIM, Monday through Friday between the hours of 9am and 5pm EST, or write to us at Medical Weight Loss Clinic®, 23625 Northwestern Hwy., Southfield, MI 48075.
Thank you for your interest in Medical Weight Loss Clinic.